Privacy policy

This Privacy Policy describes how Pointmap (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your information when you use the Pointmap website (pointmap.io), the Pointmap application on the web, phone and tablet, the Pointmap connectors for AI assistants, and related services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Want your account deleted? See Account Deletion.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• “Account” means a unique account created for you to access our Services or parts of our Services.
• “Company” (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) refers to Pointmap.
• “Services” refers to the Pointmap website, the Pointmap application, the Pointmap connectors for AI assistants, and any related software or services.
• “Customer Content” refers to the drawings, plans, photos, points, checks, markups, measurements, templates and comments that you or your users put into the Services.
• “Collaborator” means a person outside your organization, such as a subcontractor, general contractor, inspector or owner, whom you invite to a job.
• “AI Assistant” means a third-party AI product, such as ChatGPT or Claude, that you connect to the Services.
• “Personal Data” is any information that relates to an identified or identifiable individual.
• “Usage Data” refers to data collected automatically, either generated by the use of the Services or from the Services infrastructure itself.
• “Device” means any device that can access the Services such as a computer, a cellphone, or a digital tablet.
• “you” means the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.

2. Information We Collect

Personal Data

When using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• First name and last name
• Phone number
• Company name and trade

Customer Content

To run your jobs, we store the Customer Content you and your users upload or create, including:

• Drawings, plans and specifications
• Points, checks, statuses, markups, measurements and takeoffs
• Photos taken on site, and the time and place they were taken where your Device records it
• Comments, and the name of the person who made each change

Job photos can show people, vehicles and property. Ask before you photograph someone, and keep photos to the work.

Billing Information

Payments are handled by our payment processor. We receive your billing name, address and the last four digits of your card. We never see or store full card numbers.

Usage Data

Usage Data is collected automatically when using the Services. This may include your Device’s Internet Protocol address (IP address), browser type, Device type, the pages of our Services that you visit, the time and date of your visit, and other diagnostic data.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Services, including storing your drawings, syncing your crew’s work across Devices, and monitoring performance
• To manage your Account, including registration, seats and access to Service features
• To share your jobs with the crew members and Collaborators you invite
• To bill you for your subscription
• To contact you regarding updates, security notices, or support communications
• To respond to your requests and provide customer support
• For analytics and improvement, to understand how our Services are used and improve them
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

• With the people on your jobs: Crew members and Collaborators you invite see the drawings, points, photos and comments you share with them, along with the names of the people who made them.
• With AI Assistants you connect: When you connect ChatGPT, Claude or another AI Assistant, it receives the Customer Content needed for what you ask it to do. Its provider handles that content under its own privacy policy. You can disconnect it at any time.
• With Service Providers: We share information with vendors who help us operate our Services, such as hosting and storage, payments, email, and product analytics. These providers may only use it to provide their service to us and are bound by confidentiality agreements.
• For Legal Reasons: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

We do NOT:

• Sell your Personal Data to third parties
• Share your jobs with anyone you have not invited
• Use your Customer Content for advertising

5. Data Retention

We keep your Personal Data and Customer Content while your Account is active. We keep billing records as long as tax and accounting law requires, and may keep other information longer where the law requires it or to resolve disputes.

Account Deletion

This section is for the Pointmap app, from the developer Pointmap (pointmap.io).

Your account: In the app, go to Settings and choose Delete my account. This asks your company’s owner to remove you. Once they do, you are signed out and the company’s data leaves your Devices. We purge your name from the project records 30 days later. Your company keeps those records and your email address, because they are its records of the work.

A company: A company’s owner can go to Settings and choose Delete company. We will email the owner before anything is deleted. Everyone in the company then loses access and its data is deleted, except what the law requires us to keep. Copies in backups last until those backups expire.

If you can’t open the app, email [email protected] from your account’s email address. You don’t need to sign in to make a request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of sensitive data at rest
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your Personal Data:

• Access: Request a copy of your Personal Data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your Personal Data (see Section 5)
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at the email address below. We will respond within the timeframe required by applicable law.

If you are a crew member or Collaborator on someone else’s Account, that Account’s owner controls the job data. We will pass your request to them and help them respond.

8. Cookies and Tracking

We use cookies and similar technologies to keep the Services working and to understand how they are used.

• Essential Cookies: Required for the Services to function, including signing in and security
• Analytics: We use PostHog to understand how pointmap.io and the app are used. This can include recordings of app sessions and voice feedback you choose to send. Requests go through our own domain rather than to an outside tracker
• Preference Cookies: Remember your settings and preferences

We do not use advertising cookies. You can configure your browser to refuse cookies, but this may limit your ability to use certain features of the Services.

9. Third-Party Links

Our Services may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our Services are not intended for anyone under the age of 18. We do not knowingly collect Personal Data from anyone under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Services, you consent to such transfers.

We take steps to ensure that your data receives adequate protection in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

You are advised to review this Privacy Policy periodically. Changes are effective when posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: [email protected]
• Website: https://pointmap.io